Warranty & Returns
1-Year Limited Warranty
Every Limber Lumbar device is covered by a 1-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
What Is Covered
- Structural frame components (welds, tubes, joints)
- Step platform hardware and brackets
- Harness buckles, straps, and X-strap hardware
- Manufacturing defects that affect function or safety
What Is Not Covered
- Normal wear on foam padding and upholstery
- Damage from misuse, modification, or use beyond the 300 lb weight rating
- Cosmetic damage (surface scratches, paint chips) that does not affect function
- Damage from improper assembly or failure to follow the setup guide
How to File a Warranty Claim
- Email support@limberlumbar.com with your order number and a description of the issue
- Include photos or video showing the defect
- We will respond within 2 business days with next steps
- Approved claims will receive replacement parts or a replacement unit at our discretion
30-Day Return Policy
We offer a 30-day return window for unused, unassembled units in their original packaging. To initiate a return, email support@limberlumbar.com with your order number.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
- Refunds are processed within 5–7 business days of receiving the returned unit
- Assembled or used units are handled on a case-by-case basis
Damaged in Shipping
If your unit arrives damaged, photograph the damage and packaging immediately and email support@limberlumbar.com within 48 hours of delivery. We will arrange a replacement at no cost.